Solving complex problems well

Australia and New Zealand School of Government, ANZSOG
Publication date:
24 July 2018, 12:00pm - 24 July 2018, 2:00pm
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Auckland Art Gallery, Corner Kitchener and Wellesley Streets, Auckland
Dr Nick Fleming and John Mauro

Surrounded by messy, complex, apparently insoluble problems, we in the public sector may find ourselves longing for earlier times when the issues were ‘just’ fiendishly complicated and we could command and control the solutions. But contemporary government at national and local level frequently involves new kinds of issues for which an entirely new range of approaches and frameworks are required.  We need to do things differently, not just better. Fortunately, systems thinking and behavioural sciences offer us a range of practical and useful tools and techniques and a public value focused mind set which can help us define, analyse and collaboratively solve today’s and tomorrow’s wicked problems.